Last updated: 14/08/2026

1. Processing and dispatch

We are a small Welsh brand and every item is designed, embroidered and packaged in Cardiff.

In-stock orders are dispatched within 2-14 working days. We do not process or dispatch on weekends or UK public holidays. During collection launches and busy holiday periods, dispatch may take slightly longer, and we will let you know by email if that applies to your order.

2. Preorder items

Some items are sold on preorder, meaning they are ordered or produced after you buy. Preorder items are clearly marked as such on the product page.

Please note the following about preorders:

• Preorder items are excluded from free delivery, including free delivery on orders over £50. Delivery on preorder items is charged at £4.95.
• If your basket contains both a preorder item and in-stock items, delivery is charged on the preorder item and the rest of your order is assessed separately under the rates below.
• The expected dispatch date is shown on the product page. We will email you if that date changes.
• You may cancel a preorder at any time before dispatch for a full refund, including any delivery charge paid.

3. UK delivery rates

 

Free delivery thresholds apply to the value of qualifying items in your basket before delivery charges and after any discounts. Preorder items do not count towards the £50 threshold and do not qualify for free delivery.

 

4. International delivery rates

 

Free delivery offers apply to UK addresses only. International delivery times vary depending on customs clearance and local postal services, and are outside our control once the parcel leaves the UK.

 

5. Discount codes

Unless the promotion says otherwise, discount codes apply to in-stock items only and cannot be used on preorder items. Any exclusions will be stated in the email or post the code appeared in. Only one code may be used per order.

 

6. Promotional and early access offers

From time to time we offer free or reduced delivery as part of a launch, early access window or mailing list promotion. Where we do, the offer and its closing date will be stated in the email or post it appears in. These offers are separate from the rates above and end at the stated time, after which standard rates apply.

 

7. Tracking

You will receive a confirmation email with a tracking link once your order has been dispatched. Tracking information can take up to 24 hours to update after you receive it. If you have not received a dispatch email within the timeframe above, please get in touch.

 

8. Customs and import charges

International orders may be subject to customs duties, taxes and import fees set by the destination country. These are charged separately by your local customs authority or courier and are payable by the recipient. They are not included in the prices shown at checkout.

 

9. Delayed or missing parcels

If your order has not arrived within the estimated timeframe, please contact us at contact@gwaliaclothing.com with your order number and we will chase it up with the courier on your behalf.

Your order is our responsibility until it is delivered to you. If a parcel is confirmed lost in transit, we will replace it or refund you in full. We ask that you give the courier a reasonable window before we treat a parcel as lost, usually a further 10 working days for UK orders and 20 for international.

 

10. Incorrect delivery details

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away and we will correct it if the order has not yet been dispatched.

If an order is returned to us because the address was incorrect or incomplete, we will refund the cost of the items and can resend the order once a further delivery charge has been paid.

 

11. Cancellations, returns and exchanges

You have the right to cancel your order within 14 days of receiving it, and a further 14 days to return the items to us. See our Returns Policy for full details on how to do this.

 

12. Contact

For any shipping enquiries, email us at contact@gwaliaclothing.com and we will get back to you as soon as we can.

Diolch yn fawr for supporting a Welsh brand.